Returns & Refunds
Last updated Jul 1, 2025
OKUMI wants you to love your matcha. If something is not right, here is how we make it good.
Eligibility
Unopened food and sealed utensils may be returned within 30 days of delivery. For food-safety reasons we cannot accept returns of opened matcha or chocolate.
Damaged or wrong items
If your order arrives damaged or incorrect, contact us within 7 days with photos and we will replace or refund at no cost to you.
Refund timing
Approved refunds are issued to your original payment method within 5–10 business days after we receive the return.